Win Big 21 (“we”, “us”, “our”) operates the website uk-winbig21.com and the associated online casino services (collectively, the “Services”). We are committed to protecting your privacy and processing your personal data lawfully and transparently.
This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, how long we keep it, and what rights you have regarding your data.
1. Who we are The Services are provided by [Company Legal Name], a company registered in [Jurisdiction, e.g. Curaçao / Malta / etc.], holding a gaming licence issued by [Licensing Authority, e.g. Curaçao eGaming / MGA / etc.]. Our registered office: [Insert address or state “Not publicly disclosed for security reasons”].
2. What personal data we collect We collect and process the following categories of personal data:
- Identity & verification data: full name, date of birth, nationality, gender, government-issued ID documents, selfies / proof of identity (for KYC).
- Contact data: email address, phone number, country of residence, postal address (if required).
- Account & usage data: username, password (hashed), player ID, login history, session duration, preferred language, communication preferences.
- Financial & transaction data: payment method details (not stored in full), deposit/withdrawal amounts, transaction IDs, currency (primarily GBP).
- Technical & device data: IP address, device type & model, operating system, browser type/version, screen resolution, approximate location (derived from IP), cookies & similar technologies identifiers.
- Behavioural & gaming data: games played, bets placed, wins/losses, bonus usage, responsible gambling settings (deposit/loss/time limits, self-exclusion status).
- Marketing & communication data: consent status, opened/clicked emails, participation in promotions.
We do not collect sensitive data (health, religion, political opinions, etc.) unless you voluntarily provide it in support tickets (in which case we process it only for resolving your request).
3. How we collect your data
- Directly from you – when you register, deposit, withdraw, verify identity, contact support, subscribe to newsletters.
- Automatically – through cookies, server logs, pixels, analytics tools when you browse the site or use the services.
- From third parties – payment service providers, identity verification services (Sumsub, Onfido, etc.), fraud & AML screening providers, credit reference agencies (where applicable).
4. Purposes and legal basis for processing
| Purpose | Legal basis |
|---|---|
| Providing the gaming services & account management | Performance of contract |
| Age & identity verification (KYC) | Legal obligation |
| Anti-money laundering & fraud prevention | Legal obligation + legitimate interests |
| Processing payments & withdrawals | Performance of contract |
| Responsible gambling tools & monitoring | Legal obligation + legitimate interests |
| Sending service messages (bonuses, account updates) | Performance of contract |
| Marketing promotions & personalised offers | Consent (you can withdraw anytime) |
| Analytics, site improvement, bug fixing | Legitimate interests |
| Compliance with regulators & law enforcement | Legal obligation |
5. Who we share your data with We share data only when necessary and under strict controls:
- Payment processors & banks
- Identity & KYC/AML verification providers
- Gaming regulators & law enforcement (when legally required)
- Cloud hosting & infrastructure providers
- Customer support & live chat platforms
- Marketing & analytics partners (only pseudonymised or aggregated data where possible)
We do not sell your personal data.
6. International data transfers Your data may be transferred to and stored in countries outside the UK/EEA (e.g. Curaçao, USA, Israel). We use appropriate safeguards such as:
- UK International Data Transfer Agreement / Standard Contractual Clauses
- Adequacy decisions (where available)
- Binding corporate rules (for group companies)
7. How long we keep your data
- Active accounts — for the duration your account is open + a reasonable period after closure.
- Closed / self-excluded accounts — up to 5–10 years (primarily for AML, tax, dispute resolution and regulatory requirements).
- Marketing data — until you withdraw consent or object.
- Technical logs — usually 6–24 months.
8. Your rights under UK GDPR You have the right to:
- Access your personal data
- Correct inaccurate/incomplete data
- Erase data (subject to legal retention obligations)
- Restrict processing
- Object to processing (especially marketing)
- Data portability
- Withdraw consent (where processing is based on consent)
To exercise any of these rights, please contact us at: Email: support@uk-winbig21.com (or via the in-site support chat / “Contact Us” form)
We will respond within one month (extendable by two months if complex). You also have the right to complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint
9. Cookies & similar technologies We use cookies, pixels and similar technologies for essential functionality, analytics and marketing. Details are in our separate Cookie Policy (link usually in footer).
10. Responsible gambling We take player protection seriously. We provide tools for deposit limits, loss limits, reality checks, time-outs and self-exclusion. If you need support, contact us or visit: GamCare — https://www.gamcare.org.uk BeGambleAware — https://www.begambleaware.org
11. Changes to this policy We may update this Privacy Policy from time to time. The date at the top will show when it was last revised. Significant changes will be notified via email or prominent notice on the website.
12. Contact us If you have any questions about this Privacy Policy or our data practices: Email: support@uk-winbig21.com Live Chat: available 24/7 on the website
Thank you for choosing Win Big 21. We value your trust.