At Win Big 21, we believe gaming should always be fun, entertaining, and within your control. We are committed to promoting responsible gaming and protecting our players. Your wellbeing comes first – we provide tools, information, and support to help you stay in charge.
Our Commitment We actively encourage safe play and take steps to prevent gambling-related harm. All our games use certified Random Number Generators (RNG) for fairness, and we comply with relevant gaming regulations. We do not target vulnerable players and we promote age verification (must be 18+ or the legal age in your jurisdiction).
Tools to Help You Play Responsibly You can set personal limits directly in your account settings at any time:
- Deposit Limits — Set daily, weekly, or monthly maximums on how much you can deposit.
- Loss Limits — Cap the amount you can lose over a chosen period.
- Wager/Bet Limits — Restrict the total amount you can bet.
- Time/Session Limits — Limit how long you can play in one session.
- Reality Checks — Receive pop-up reminders of time spent playing and money wagered.
- Cooling-Off / Time-Out — Temporarily suspend your account for 24 hours, 7 days, 30 days, or another period.
- Self-Exclusion — Permanently or temporarily exclude yourself from the site (e.g., 6 months, 1 year, 5 years, or indefinite). During self-exclusion, you cannot access your account, receive bonuses, or play.
To activate or adjust any tool:
- Log in to your account.
- Go to “Account” > “Responsible Gaming” or “Limits & Protection”.
- Follow the prompts to set your preferences.
Changes to limits usually take effect immediately (or after a short cooling period for increases). If you need help, contact our support team 24/7.
Signs That Gambling May Be Becoming a Problem Ask yourself:
- Are you spending more time or money than planned?
- Do you chase losses?
- Has gambling affected your relationships, work, or mood?
- Do you feel the need to hide your gambling?
If you answer “yes” to any of these, we encourage you to take action – use our tools or reach out for support.
External Help & Resources We partner with trusted organisations that offer free, confidential advice:
- BeGambleAware (UK) — https://www.begambleaware.org Free tools, self-assessment tests, live chat, and helpline: 0808 8020 133
- GamCare (UK) — https://www.gamcare.org.uk Professional counselling, forums, and support: 0808 8020 133
- Gamblers Anonymous — https://www.gamblersanonymous.org.uk Peer support meetings worldwide
- Gordon Moody Association — https://www.gordonmoody.org.uk Residential treatment and support
For players outside the UK: search for local gambling support services in your country (e.g., Gambling Therapy, national helplines).
How to Get Help from Us Our support team is trained in responsible gaming and available 24/7:
- Live Chat (fastest)
- Email: support@uk-winbig21.com
- Just say: “I need help with responsible gaming” or “I want to self-exclude”
We will assist without judgement and guide you through the options.
Underage Gambling We strictly prohibit play by anyone under the legal age. We use age verification during registration and may request ID documents. If you suspect underage gambling, report it to us immediately.
Final Note Gambling is entertainment – never play with money you cannot afford to lose. If gaming stops being fun, please stop and seek help. We are here to support you.
If you would like to self-exclude or set limits right now, log in and visit your account settings, or contact support.
Play responsibly – enjoy the game!